An intranet is an internal and private website of the company, which users can access through a browser and that allows multiple functionalities aimed at improving the efficiency of the organization in which it is implemented. The Intranet or business web is a private information system that uses Internet standards and protocols to allow members of an organization to communicate and collaborate with each other more efficiently, increasing productivity. It is based on special open standards technologies and protocols and can be viewed as an internal web site to which only the company’s employees have access. No matter how small a company, internal communications can be a complicated task.
The MICROSITIOS Intranet is the best collaboration platform for your organization, to foster innovation and drive the achievement of corporate results.

Benefits of Intranet:

• Increases efficiency and reduces operating costs.
• Facilitates planning within the organization.
• Improves the administration and organization of information.
• Optimize attention to human resources.
• Allows employees to access the organization’s services.
• It stimulates teamwork and allows the integration of different areas.
• Improve relationships with third parties.
• Designed to fit your needs.

Usefulness of the Intranet in your Organization:
A well structured intranet (with defined sections, complete and permanently updated information, with a simple and easy to understand design, among other things) can be very useful inside any company. However, some departments can make the most of it:

• Quality and Processes, Administrative: Organization and integration of data, ease of consultation of documents, systems of collaboration and workflow, work schedules.
• Human Resources: Better internal customer service.
• Communications: Virtual Billboard, information bulletins.
• Marketing and sales.

For more information write to us contactenos@micrositios.net

We put at the disposal of the Entities of the National and Territorial Order of the country, the best web solutions that allow them to respond to your requirements.

It is the tool that requires the web portal of your entity, specialized in reception, processing and citizen services, according to the implementation of Manual Online Goverment Strategy 3.1.

It focuses on the processes of interaction between citizens and entities of the Government sector of the National and Territorial Order and individuals who perform public functions, for the reception of Petitions, Complaints, Claims and Complaints and other requests for procedures and services required by MinTIC In the Online Government Strategy. This is a breakthrough in the existing PQRD system, which seeks greater alignment with current regulations and the inclusion of automatic reporting mechanisms. It also achieves greater ease for future integrations, for example with the PQRD system for mobile devices.

Our system allows the assignment of a Unique Radicate, independent of the communication channel used by the citizen or user: verbal, written, fax, email, form of the entity’s Web portal or by social networks (Facebook, Twitter, etc.). .).

Legal Framework and Applied Quality Standards:

• Online Goverment Strategy 3.1 and 4.0
• Habeas Data (Law 1266)
• National Citizen Service System (Decree 2623).
• Law 872 of 2003: By means of which the quality management system is created in the Executive Branch of the Public Power and in other entities that provide services.
• NTC – ISO 10001: Quality Management, customer satisfaction, guidelines for the codes of conduct of the organizations.
• NTC – ISO 10002: Quality management, customer satisfaction, guidelines for handling complaints in organizations.
• NTC – ISO 10003: Control and follow-up (Conflict Resolution).
• NTC – ISO – IEC 27001: Information Security Management System.
• NTC-5854: This standard aims to establish the accessibility requirements that should be implemented in web pages at A, AA and AAA compliance levels.

For more information write to us contactenos@micrositios.net

We make available to the Entities of the National and Territorial Order of the country the best web solutions that allow them to respond to the requirements of the implementation of the GEL Manual (established by Decree 1078 of 2015 and Resolution 3564 of 2015) And to make its official portals aligned with the Law.

It is the mobile app that requires its entity, specialized in the reception, processing and citizen services, according to the implementation of the Manual GEL 3.1 and 4.0.

At Micrositios we focus on the development of complementary and innovative products that comply with the guidelines of the Manual Online Goverment Strategy. One of them is PQRD for mobile devices, which can be used on Android and iOS phones and allows state entities to efficiently and timely manage Petitions, Complaints, Claims and Complaints of citizens. The application is designed to easily integrate with PQRD Web software, which our company has been implementing in multiple clients. However, it can also connect with other citizen care systems that your organization might have.

Mobile app PQRD allows Colombian citizens to file their Petitions, Complaints, Claims, Complaints and in general their requests to the different entities of the National Government from wherever they are. Also, check the management status of each request in real time and track requests created through other channels such as web page or Call Center, provided the tracking code is available. The application does not publish any personal information, since all data is sent exclusively to the information systems of each of the Entities for its management.

For more information write to us contactenos@micrositios.net

We make available to the Entities of the National and Territorial Order of the country the best web solutions that allow them to respond to the requirements of the implementation of the GEL Manual (established by Decree 1078 of 2015 and Resolution 3564 of 2015) And to make its official portals aligned with the Law.

Its entity will have a tool to promote the strategy of citizen participation by electronic means, where you can publish issues of accountability, consultation of regulations, consultation on planning, data opening, among others. In the days of accountability you can enable citizens any of the following channels: chat, social networks, survey, forum or blog.

Citizens in general will have access in a timely manner to more and better information on the website of their entity, under a two-way communication scheme and permanent and real-time accountability, which will allow a better participation in the process Decision-making and a better exercise of social control. Likewise, citizens will not have the need to register or personally assist entities to carry out their procedures and receive the services of the State, generating a relationship easier, lower costs and generate greater confidence and satisfaction.

For more information write to us contactenos@micrositios.net

We make available to the Entities of the National and Territorial Order of the country the best web solutions that allow them to respond to the requirements of the implementation of the GEL Manual (established by Decree 1078 of 2015 and Resolution 3564 of 2015) And to make its official portals aligned with the Law.

Your organization will have a tool to make users aware of management indicators, monitor and periodically evaluate them, and thus have a better knowledge of the situation of your company or sector. Carrying out a permanent diagnosis and monitoring of indicators and information, has been and is the basis for maintaining good control of situations and decision-making in your organization.

The Control Board is born because there is no clear methodology to teach managers to organize and configure information. Taking into account the managerial methodologies, the intuition and knowledge of each manager, and the help of the module of Indicator Panel of Microsites, will be easier the access and use of the information by the users in its web site.

For more information write to us contactenos@micrositios.net

We make available to the Entities of the National and Territorial Order of the country the best web solutions that allow them to respond to the requirements of the implementation of the GEL Manual (established by Decree 1078 of 2015 and Resolution 3564 of 2015) And to make its official portals aligned with the Law.

We develop electronic offices for procedures and services so that your entity has multi-channel access to all the information and online management of requirements by the users. For this, we permanently take into account the conditions of accessibility, usability, quality, security, reservation and privacy.

Online transaction: It includes all activities for your entity to arrange its procedures and services for different types of users, which can be managed by various electronic channels, allowing them to perform from the request to obtaining the product without the need to provide documents that Resting in any other public or private entity that performs public functions. The above making use of electronic authentication, electronic and digital signatures, chronological stamping, electronic notification, payment by electronic means and electronic administrative acts.

1. Forms for download and / or online fulfillment.
2. Online issuance of certifications and certificates.
3. Automation of procedures and services.
4. Single Virtual Windows.
5. Online payments.
6. Use of electronic and digital signatures.
Among others.

Objective: To offer through the electronic headquarters all the procedures and services that for their cost-benefit can be automated and organize the services through one-stop shops, allowing users to perform from the request until the product is obtained in a totally virtual .

For more information write to us contactenos@micrositios.net

We make available to the Entities of the National and Territorial Order of the country the best web solutions that allow them to respond to the requirements of the implementation of the GEL Manual (established by Decree 1078 of 2015 and Resolution 3564 of 2015) And to make its official portals aligned with the Law.

The website of your entity will have a space dedicated to the section of children. This will be developed with an exclusive design, will contain the information about the entity and its activities with clear and simple language directed to the children, didactic and in an interactive interface; Taking into account permanently the guidelines of accessibility and usability.

The children’s portal will include the PQRD form to be filled out by children and adolescents in accordance with what is stated in Article 12 of Decree 019 of 2012, with the necessary aids for their fulfillment and the details of the characteristics, requirements And response times for each type of request.

For more information write to us contactenos@micrositios.net

We put at the disposal of the Entities of the National and Territorial Order of the country, the best web solutions that allow them to respond to your requirements.